FAQ

  • GENERAL
  • DOORS & WINDOWS
  • SOFT TOPS
    • DOES BESTOP MANUFACTURE THE FACTORY ORIGINAL (OEM) SOFT TOPS FOR JEEP® WRANGLER AND WRANGLER UNLIMITED?
      • Yes. Bestop has been the factory original supplier to DaimlerChrysler for Jeep® soft tops since 1986. Bestop has also been the factory supplier of soft tops and accessories for Suzuki, Isuzu, GM, Toyota, and many other small SUVs. Additionally, theyve also been serving the Toyota truck market and Toyota accessories market for Land Cruiser for over 30 years. At Bestop, they proudly utilize the finest materials and adhere to the factory original specifications for fit, function, style and craftsmanship – so you know you’re getting the best there is.
      HOW LONG HAS BESTOP BEEN IN BUSINESS?
      • Bestop has been in business for over 50 years. Starting out as a small trim shop making canvas tops for WWII Jeeps in Boulder, Colorado, the company has gradually expanded its product lines and operation over the years to be your full service Jeep® top and Jeep® accessories provider.
      DOES THE INSTATRUNK™ FIT WITH THE FACTORY SUBWOOFER?
      • Yes. For the 2007 to current Wrangler and Wrangler Unlimited Instatrunk™, Bestop offers a version to fit with the factory subwoofer and another that fits without the factory subwoofer.
      WHERE DO I MEASURE MY TRUCK BED IN ORDER TO DETERMINE WHICH BESTRAIL™ CHANNELS FIT MY VEHICLE?
      • When measuring for BestRail™ Channels, the length of your truck bed will determine which BestRail™ Channels you need. To properly measure the length, make sure to measure from the inside of the front of the bed to the inside of the tailgate.
    • MY 2-PIECE SOFT DOORS ARE NOT FITTING IN THE DOOR OPENING PROPERLY, WHAT SHOULD I DO TO FIX THIS?
      • It is common that your 2-Piece Soft Doors may take a bit of adjustment to fit properly. With the door open, place your hands on the top of the soft door and pull downward towards the vehicle. Do not worry about breaking the doors as Bestop doors are produced using heavy-duty tubular steel. Adjust as needed. Also, Bestop offers adjustments on the pivot pins to assist with a better overall fit.
      SOMETIMES AT HIGHWAY SPEEDS MY SOFT UPPER DOORS PULL AWAY FROM MY SOFT TOP ALLOWING WIND INTO THE VEHICLE, WHAT CAN I DO TO STOP THIS?
      • It is common that your Soft Upper Doors may need to be bent inwards in order to get a better sealing surface with the soft top. With the door open, place your hands on the top of the soft door and pull downward towards the vehicle. Do not worry about breaking the doors as Bestop doors are produced using heavy-duty tubular steel. Adjust as needed. Also, Bestop includes round collars with the door kits. Using these collars around the door pins will help with height adjustment. For 2-Piece Soft Doors, Bestop offers adjustments on the pivot pins to assist with a better overall fit.
      CAN I PURCHASE REPLACEMENT PARTS FOR MY UPPER DOOR SLIDERS?
      • Unfortunately, the Upper Door Sliders come in a cassette and can only be sold as individual finished doors. If these cassettes are disassembled, it is very unlikely they could be reassembled correctly without the appropriate tools; therefore, Bestop are unable to sell replacement parts for them (i.e. glass, latches, weather stripping). If you believe you have a warranty issue, Bestop offers a one-year Limited Warranty on its Upper Door Sliders. Please reference your installation instructions or contact your place of purchase for more information. For product still within its warranty period, please call your place of purchase regarding any warrantable issues. For product beyond the set warranty period, contact Bestop for further instructions.
      ONE OF MY WINDOWS HAS A SMALL DENT OR IMPRESSION IN THE VINYL - HOW DO I GET IT OUT?
      • Bestop recommends that the window be exposed to direct sunlight for a period of 3 days. Heat and direct sunlight make the vinyl more pliable and in many cases will remove or reduce minor dents and small scratches from the vinyl window. Windows are not covered under warranty for cold cracks.
    • IF I'M MISSING A PART FROM MY NEW BESTOP SOFT TOP KIT, WHAT DO I DO?
      • Do not return the product! Call CARiD Customer Service: (800) 505-3274 x3, and your missing part will be sent to you.
      HOW DO I KNOW IF I HAVE JEEP® FACTORY ORIGINAL (OEM) HARDWARE, BESTOP HARDWARE OR SOME OTHER MANUFACTURER'S HARDWARE?

      • It is important to identify what type of hardware a customer has. The type of soft top that should be purchased depends on whether a customer’s hardware is Factory Original or Aftermarket.

      • For older Jeep® models such as early TJ, YJ, CJ-7 or CJ-5, the original hardware is likely to be damaged or in poor operating condition. Make sure to carefully check its condition (i.e. rust, out of shape or altered) before ordering a Replace-a-top™.

      • If your hardware does not look like any of the photos shown above for your vehicle model year, then you do not have factory original hardware or Bestop hardware.

      YJ (87-95)

      TJ (97-06)

      JK (07-13) 2-Door

      JK (07-13) 4-Door

      DOES BESTOP OFFER SOFT TOP COLORS THAT WILL MATCH MY ORIGINAL SOFT TOP FABRIC?
      • Bestop offers a wide variety of fabric colors and is the factory supplier to DaimlerChrysler Jeep®; therefore, Bestop fabrics offer factory original (OEM) quality and a perfect color-match to factory original fabrics. Bestop also offers many unique fabrics.
      WHAT IS THE LIFE EXPECTANCY OF A SOFT TOP?
      • The life of a soft top varies depending upon a variety of factors including usage, whether its garaged, regular cleaning, regular maintenance, etc. In most cases, however, a soft top will last from 3 to 5 years.
      HOW LONG DOES IT TAKE TO INSTALL A FABRIC SOFT TOP, IF I HAVE NEVER INSTALLED ONE BEFORE?
      • At optimum temperature (above 72° F)*, following are the times it takes the average person:

      • Replace-a-top™ - up to 1.5 hours
      • Supertop® - up to 3 hours
      • Sunrider® - up to 3 hours
      • Tigertop™ - up to 3 hours
      • Halftop™ - up to 2 hours

      *Note: Below 72° F, the fabric may contract an inch or more, making it more difficult to fit to the vehicle.

      CAN I CUSTOM ORDER A SOFT TOP FOR MY VEHICLE OR ORDER ONE IN A SPECIAL COLOR?
      • Unfortunately, Bestop does not do custom work orders. Because there are so many different vehicle styles and fabrics, Bestop would be unable to accommodate your request in a timely or cost effective manner.
      HOW DO I CARE FOR MY BESTOP SOFT TOP AND FABRIC ACCESSORIES?
      • Bestop® Cleaner, Bestop® Protectant and Bestop® Vinyl Window Cleaner are exclusively developed for Bestop to provide a total cleaning system for all Bestop Soft Tops and most accessories.
      IF I'M MISSING A PART FROM MY NEW BESTOP JEEP® ACCESSORY KIT, WHAT DO I DO?
      • Do not return the product! Call CARiD Customer Service: (800) 505-3274 x3, and your missing part will be sent to you.