The SUNEXpress™ Warranty program applies to all Sunex® products and allows the end user a streamlined channel to warrant their product. This transaction is in lieu of any other remedy for a product defect, including breach of any other express or implied warranties. The SUNEXpress™ Warranty program does not apply to defects that result from use of the tools other than intended, initial performance defects that may be resolved through troubleshooting with technical service, nor defects that may be resolved by the supply of spare parts, including but not limited to, defects in the handles or casters. The SUNEXpress™ warranty program covers any manufacturer defects on your qualified Sunex® product.
Proof of Purchase (POP) is required for all products to be considered for any type of warranty (credits, replacements, parts, repair, etc.) unless they carry a lifetime warranty. Entire sets (socket, wrench, etc.) are not credited/replaced under warranty. Only individual defective item(s) will be replaced. Cases on all products (including those with Lifetime Warranty) only carry an Out of Box Warranty. Out of Box Failure is defined as, a product that fails to perform correctly due to a defect in workmanship or material during the initial receipt, set-up and installation of the product.
IMPACT SOCKETS AND HAND TOOLS - LIFETIME WARRANTY
Applies to open stock impact sockets and hand tools, including but not limited to impact sockets, chrome sockets, wrenches, pliers, screwdrivers and pry bars. Sunex® Tools will replace the original impact socket or hand tool if defective and under warranty. Discontinued products that are warranted under the SUNEXpress™ Warranty may be replaced by most similar product. The replacement policy applies to the individual socket(s) or hand tool(s) in question and does not warrant a replacement of the entire set.
MODELS EXCLUDED: Bit Sets/Bit Individuals carry an Out of Box Warranty and Torque Wrenches carry a 1-Year Warranty with a 90-Day Calibration Warranty.
REGULAR AND HD LIFTING EQUIPMENT - ONE-YEAR WARRANTY
Applies to all service jacks under 3.5 ton capacity, under hoist transmission jacks, and engine cranes. For service jacks, you will be required to ship the original handle yoke prior to receiving a replacement jack. For engine cranes and transmission jacks, you will be required to show proof of scoring the ram to illustrate no further use. Sunex® Tools will send a replacement ram after proof of scoring. Service jacks over 5 Tons need to be sent to a Sunex® Authorized Repair Center for evaluation.
TOOL STORAGE, SHOP, AND LIGHTING - ONE-YEAR WARRANTY
Applies to all carts, shop products and lighting. SUNEXpress™ warranty will replace any cart or shop part during the life of the warranty. This includes, but is not limited to gas shocks, casters, and drawer slides. Caster replacement has a no hassle 2-Year Warranty from date of cart/creeper purchase. Creepers have a 90-day structural warranty. A replacement part will be sent after approval of receipt and product failure.
MODELS EXCLUDED: 8019 Work Tables, all Refrigerators, and BLKLPK Pocket Lights carry an Out of Box Warranty. The decals on customer wrapped carts and refrigerators are considered Out of Box.
HD SHOP - TWO-YEAR WARRANTY
AIR TOOLS - ONE-YEAR WARRANTY
Applies to all air tools, except HD Air Tools. Sunex® Tools will replace the original air tool if defective and under warranty. A replacement will be sent after approval of receipt and product failure.
MODELS EXCLUDED: SX556-6 (repair or replace), Spray Guns and Spray Gun Accessories carry a 90-day warranty. Some Heavy-Duty Air Tools have a 2-Year Warranty. Please refer to the user manual for warranty information.
KNIVES - ONE-YEAR WARRANTY